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A Real-Estate Office

A Real Estate (Sales) Firm with multiple agents found that calls were not always going to the right agent with correct information. This was because the agent was busy, or the on-call agent was busy with clients, or sometimes a family member was answering an after-hours call.

 

The solution was to divert calls for Call Care to answer. Call Care then locates the agent requested, by land line or cell phone or text message, or uses an allocated on-duty agent if the agent requested is unavailable.

 

The firm also wanted to broadcast text messages to all sales consultants regarding up to date offers, which Call Care accomplishes quickly and well. 

 

 Good for:

Sales organisations | Insurance Agencies | Marketing Agencies

Mortgage Broking Firms | Finance Companies

 

A Large Energy Corporate

A large electricity retail company required an after-hours service, primarily to deal with electricity faults dispatch throughout the company, and also to deal with other matters that arise from time to time, with the complexity of different metering solutions for different customers.

They needed a provider that would be intelligent, follow processes, and buy into and protect their branding culture and enhance their reputation with their customers.

They found Call Care were able to fulfill all of their requirements, and have since added and extended their call centre work for Call Care .

Call Care provides transparent measuring tools to fulfill contractual obligations.

 

 Good for:

City Councils | Power Authorities | Large Coporates with busy after hours

 

 

 

0800 225 522

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