CALL CENTRE SERVICES

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Call us today to discover a new way of delivering great service!

Call Care Complete

Call Care Casual

24/7 Operators

Our operators are on call 24/7, great for utilities and multi national firms.

Let’s face it - there will always be times when you need to step away from the day-to-day operations of your business.

 

 

It could be for a conference, public holidays, to be there at your kids’ sports day, or to take that well-earned holiday. Whatever the reason, our Back-Up service is designed to provide the temporary call cover you need to keep your business running – and earning – when you’re not there. 

 

Back-Up is a 24/7 reception service provided by Call Care’s professional receptionist team. With Back-Up, your calls are diverted to our team and answered with your preferred business greeting. All messages will be accurately taken, and can then be provided to you by text message, email, phone call or any combination of these. In addition to this, our team can be briefed on your business so they’re able to accept potential jobs on your behalf, for you to follow up on your return. 

 

Have confidence that we’ll be there there to capture any potental sales or service calls while you’re not. Back-Up makes taking a break from your business easy - eliminating the disruption and frustration to your business

If you’re serious about first-rate service and solutions that benefit your business, your team and your clients, Call Care Complete is the call service you’ve been searching for.

 

Complete certainly lives up to its name, as it’s a comprehensive Contact Centre service that can be tailored to meet your organisation’s particular call requirements. 

A 24/7 service, Complete makes use of our highly professional receptionist team – experts who will answer your calls with your preferred business greeting, every time. All relevant jobs details are accurately taken either over the phone or electronically, then dispatched to the appropriate person/s using the procudure that works for you.  This could be text message, email, your own application or a combination of these. 

 

Calls can also be transferred to any New Zealand or international number with the added benefit of a caller introduction and request to transfer provided by the Call Care receptionist.  Similarly, calls can be transferred to voicemail or an alternative option, or the Call Care receptionist can follow an on-call roster so calls and details can be directed to the most appropriate person.

 

Our team can be trained to use applications and databases specific to your business, so they have access to all client details, faults and queries in the one place.

 

Once your Call Centre closes we’ll take over seemlessly and direct calls and jobs as they would be during your business hours.  Call Care complete can be completely tailormade to fit your business needs, we’re pretty flexiable so contact us for more details on this service.

A full Contact Centre service designed for your business

 

24/7 Operators

Our operators are on call 24/7, great for utilities and multi national firms.

Call Care Complete+ encompasses all that is great about the Call Care Complete package, but we've added some extras. 

 

Our team can become fully immersed in your business and become your call centre.  We can offer you a dedicated job dispatcher, experts in your business and use your own databases and applications.  The list is endless. 

 

We can offer anything you’re business requires and will tailor our service to fit your requirements.  Contact us and we can let you know more about how we can become part of your team.

Call Care Complete+

Freedom

to Leave

Q & A Service

Taking calls we can then answer any number of questions .

24/7 Operators

Great for utilities and multi national firms.

Message Taking

Taking Simple messages we can then deliver them by email and/or text.

Call Transfer Service

We’ll take a call, screen it and transfer it to the appropriate person nationally or internationally

Job Dispatching

Receiving jobs either electronically or by phone we will dispatch to contractors, employees, technicians etc

Booking Manager

Using a shared appointment system we’ll take bookings while you’re with clients.

Message Taking

Taking Simple messages we can then deliver them by email and/or text.

Booking Manager

Using a shared appointment system we’ll take bookings while you’re with clients.

Job Dispatching

Receiving jobs either electronically or by phone we will dispatch to contractors, employees, technicians etc

Q & A Service

Taking calls we can then answer any number of basic questions .

Call Care Complete

A full service tailored for the large corporate that needs a full fault & reception service.

 

See the Features

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Call Care Casual

Ensuring your phone is answered when your regular staff are unavailable (Holidays etc)

 

See the Features

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Call Care Complete+

For any organisation that are frequently called upon for emergency assistance 24/7

 

See the Features

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0800 225 522

Stress Free Phone Reception Service 

Stress Free Phone Reception Service 

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