Call Care Complete
Spend time on what matters!
Leave no call unanswered with our flexible telephone receptionist service
Professional Telephone Answering Services
Phone Answering | Call Centre | 24/7 Operators | Booking Manager | Q&A Service | Call Transfer Service | Job Despatching
If you’re serious about first-rate service and solutions that benefit your business, your team and your clients, Call Care Complete is the call service you’ve been searching for! Complete certainly lives up to its name, as it’s a comprehensive Contact Centre service that can be tailored to meet your organisation’s particular call requirements.
A 24/7 service, Complete makes use of our highly professional team of experts who will answer your calls with your preferred business greeting, every time. All relevant job details are accurately taken either over the phone or electronically, then dispatched to the appropriate people using the procedure that works for you, either as a text message, email, your own application or a combination of these.
Calls can also be transferred to any New Zealand or international number with the added benefit of a caller introduction and request to transfer provided by the Call Care receptionist. Similarly, calls can be transferred to voicemail or an alternative option, or the Call Care receptionist can follow an on-call roster, so calls and details can be directed to the appropriate person.
Our team can be trained to use applications and databases specific to your business, so they have access to all client details, faults and queries in one place.
Once your Call Centre closes, we’ll take over seamlessly and direct calls and jobs as they would be during your business hours. Call Care complete can be completely tailored to fit your business needs, we’re pretty flexible so contact us for more details on this service.
Our Services
Message Taking
The flexibility of our receptionist service means no call will go unanswered, ever!
Appointment & Booking
No need to worry about not being able to get to your phone when you’re with a client.
Call Transfer
Do you require a virtual reception or someone to answer all your first contact calls and transfer?
Job Dispatching
We will dispatch the call to contractors, technicians, and other employees.
Q&A Answering
Don’t spend time answering the same-old questions—let us tackle the task for you.
Corporate Answering
Providing your important clients with the quality service they deserve!
Phone Reception
All CallCare calls are answered in person with your preferred business greeting
Their flexibility is impressive
“Been really happy with the service from Call Care. They have been dealing with our incoming calls, logging support tickets and handling emails for the last four years. Their immense flexibility really impresses us. Being able to do what we need very quickly. If there is ever an issue they address it quickly or if they see a potential issue they will highlight it. We chose them for their flexibility and their competitive pricing but also for their New Zealand presence. We wanted to maintain and respect our culture and business relationships here.”
— Ben Doige | Experieco
