CLIENT SOLUTIONS

7 DAY FREE TRIAL

Try every feature, add unlimited users, no credit card required

Professional Services Firm

A professional services firm with 20 employees has a direct dial line to each employee. They did not want to employ a receptionist or have to roster someone to do the duty of directing calls.

Further, they found callers were getting annoyed at the automated voice prompt system. Call Care's solution was to provide a 24-hour seamless service: answering all calls in the company's name and transferring the caller with introduction to the appropriate staff members.

If the staff member is unavailable or if it's after-hours, Call Care takes a message and passes it to the staff member via e-mail, fax or cell phone text message.

In a remarkably short time, Call Care got to know the company and its business, so were able to handle callers with considerable aplomb. Call Care also supplied the company with call data that they would not have had access to before, making for easier and more accurate management decisions.

They found the call recording option to be an excellent addition too. 

 

 Good for:

Accounting professionals and Accounting Firms |  Architecture Firms

Advertising Agencies | Marketing Consultants | Technology Firms

Automotive Workshops

A Real-Estate Office

A Real Estate (Sales) Firm with multiple agents found that calls were not always going to the right agent with correct information. This was because the agent was busy, or the on-call agent was busy with clients, or sometimes a family member was answering an after-hours call.

 

The solution was to divert calls for Call Care to answer. Call Care then locates the agent requested, by land line or cell phone or text message, or uses an allocated on-duty agent if the agent requested is unavailable.

 

The firm also wanted to broadcast text messages to all sales consultants regarding up to date offers, which Call Care accomplishes quickly and well. 

 

 Good for:

Sales organisations | Insurance Agencies | Marketing Agencies

Mortgage Broking Firms | Finance Companies

 

0800 225 522

Stress Free Phone Reception Service 

7 DAY FREE TRIAL

 

Try every feature, add unlimited users, no credit card required

GET STARTED

First Name

*

Thank You!

The form has been successfully sent.

LAST Name

*

EMAIL

*

PHONE

*

BUSINESS LOCATION

*

Stress Free Phone Reception Service 

PHONE