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A Car Dealership

A motor vehicle dealership had five different divisions sales, service, parts, panel, and salvage, all working on the one phone number.

Now Call Care collects all details of after-hours calls, and passes these to the correct rostered on-call person. Early in the morning, before the main reception team arrives and the vehicle workshop is open, calls are connected to service manager.

All motor vehicle Sales calls are connected to the Sales team directly.

After-hours Parts calls are texted to the duty phone, and a confirmation text sent to confirm receipt of the call.

Another convenient feature - if Jimmy the apprentice panel beater rings in sick at midnight, this message is called through at 7.30 am when the Panel team arrive.

A record of all non urgent messages for the next day, and call-outs, is emailed to the office to action the next business day.

 

 Good for:

Dealerships | Larger Retail Stores | Real Estate Offices

Appliance Service and Sales

A Real-Estate Office

A Real Estate (Sales) Firm with multiple agents found that calls were not always going to the right agent with correct information. This was because the agent was busy, or the on-call agent was busy with clients, or sometimes a family member was answering an after-hours call.

 

The solution was to divert calls for Call Care to answer. Call Care then locates the agent requested, by land line or cell phone or text message, or uses an allocated on-duty agent if the agent requested is unavailable.

 

The firm also wanted to broadcast text messages to all sales consultants regarding up to date offers, which Call Care accomplishes quickly and well. 

 

 Good for:

Sales organisations | Insurance Agencies | Marketing Agencies

Mortgage Broking Firms | Finance Companies

 

0800 225 522

Stress Free Phone Reception Service 

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Stress Free Phone Reception Service 

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