For more than 20 years Call Care has been managed and operated by Stephen Plant. Stephen was a call centre leader with Telecom New Zealand before acquiring Call Care in 1993, seeing the opportunity for a premium reception service for all businesses in New Zealand. He has also had a few years retailing large and small business telephone systems and products.

 

Although Call Care is based in the sunshine capital of New Zealand, Blenheim, its client base is spread throughout the country. We have excellent geographical knowledge of New Zealand, which has helped hugely when answering calls from a different area and dispatching jobs.

 

Both as a team and as individuals we have a constant appetite to training, improvements and lifting the standard of service provided. We have a stong emphasis on training and upskilling of all staff.  We have an in house dedicated trainer that has completed Level 3 ETITO certificate in Contact Centres. While most training is completed in house, our own clients are also invited to assist with specific customer or client training.

Support

To support our CSR's and clients we have a management level of senior staff and Teamleaders to assist with questions should any issues arise. There will be someone available 24/7 that is able to quickly react to any changes, issues or events.

 

Software

We like to ensure that we are as up to date as possible when it comes to the technology that we use.  We’ve built our own custom software so that we don’t have any restrictions to our business and this is regularity updated.  

We’re also able to be as involved with your business as you need.  We are able to integrate and train our CSR’s using your company’s applications, databases and technologies. 

We also record all our calls if at any point during your time with Call Care you would like to listen in.

 

Back up

In case of system failures, we have all essential service contracted to investigate. We have UPS and generator back up on all critical systems in case of power failure. This is tested and documented bi-monthly.

 

Health and Safety

Call Care adheres to the principals of Health and Safety in Employment Act 1992

 

Call Care's team of friendly and personable operators are encouraged to take ownership in their work and take pride in seeing their work result in increased business and profitability for clients. When reviewing calls we often ask one question '' What was the caller's experience ''.

 

Executive Skills

 The executives' combination of technological know-how and customer service attitude has seen Call Care create success-story after success-story for it's now diverse range of clients, which now includes large and small businesses, corporate and local body authorities.

 

Call Care has all the reporting systems needed from call tracking to recording all calls for both training and verification of details that the caller has said.

 

Call Care has built all the right ingredients to be a successful reception team ... high quality systems and process's with a professional friendly team to receive calls and create relationships. 

 

0800 225 522

Stress Free Phone Reception Service 

Stress Free Phone Reception Service 

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