For more than 15 years Call Care has been managed and operated by Stephen Plant. Stephen was a call centre leader with Telecom New Zealand before acquiring Call Care in 1993, seeing the opportunity for a premium reception service for small, medium and large businesses in New Zealand. He has also had a few years retailing large and small business telephone systems and products.

Although Call Care is based in the sunshine capital of New Zealand, Blenheim, it's client base is spread throughout the country. We have excellent geographical knowledge of New Zealand which has helped hugely when answering calls from different area and dispatching jobs.

Both as a team and as individuals we have a constant appetite to training, improvements and lifting the standard of service provided. All new recruits must complete and pass the Level 3 ETITO certificate in Contact Centres. While most training is completed in house, our own clients are also invited to assist with specific customer or client training.

To support our CSR's and clients we have a management level of Senior staff and Teamleader to assist with questions or should any problems arise. There is always some-one available and they will quickly react to any changes, problems or events. As Alan Martin of L V Martin and sons used to say '' it's the putting right that counts ''

To keep the correct and relevant information to our Customer Service Representatives (CSR) we have custom written our software to meet the needs of our clients. This has an SQL database with a visually easy front end for our CSR's to follow. While using our own software we are also more and more interfacing with our clients within their own browser based programs.

In case of system failures, we have all essential service contracted to investigate. We have UPS and generator back up on all critical systems in case of power failure. This is tested and documented bi-monthly.

Call Care adheres to the principals of Health and Safety in Employment Act 1992

Call Care's team of friendly and personable operators are encouraged to take ownership in their work and take pride in seeing their work result in increased business and profitability for clients. When reviewing calls we often ask one question '' What was the caller's experience ''.

The executives' combination of technological know-how and customer service attitude has seen Call Care create success-story after success-story for it's now diverse range of clients, which now includes large and small businesses, corporate and local body authorities.

Call Care has all the reporting systems needed from call tracking to recording all calls for both training and verification of details that the caller has said.

Call Care has built all the right ingredients to be a successful reception team ... high quality systems and process's with a professional friendly team to receive calls and create relationships.