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Single Telephone Line

A self employed consultant was working with a single telephone line, which was often busy, and she did not want to miss a call. She had call minder but felt customers would like a personal response. 

After talking with Call Care, the solution was to divert her calls to Call Care when the line is either busy or not answered. The call is answered in the company name; a message is taken and then e-mailed, texted and/or faxed to the office for her to respond to. This makes her business seem bigger because she has more than one receptionist. 

The service used here is Call Care LITE, a simple and cost effective solution. 

Good for

Real Estate Agents | Mortgage Brokers | Consultants | Sub Contractors

Self Employed Tradesmen | Small Busy Retail

A Real-Estate Office

A Real Estate (Sales) Firm with multiple agents found that calls were not always going to the right agent with correct information. This was because the agent was busy, or the on-call agent was busy with clients, or sometimes a family member was answering an after-hours call.

The solution was to divert calls for Call Care to answer. Call Care then locates the agent requested, by land line or cell phone or text message, or uses an allocated on-duty agent if the agent requested is unavailable.

The firm also wanted to broadcast text messages to all sales consultants regarding up to date offers, which Call Care accomplishes quickly and well. 

 Good for:

Sales organisations | Insurance Agencies | Marketing Agencies

Mortgage Broking Firms | Finance Companies