Our standard reception service CallCare Lite means your
calls are answered personally by a receptionist, with a friendly telephone manner and professional etiquette. Accurate details are collected, and if you’ve chosen our enhanced CallCare Freedom Virtual Recoptionist service, calls can then be transferred to another number, with the caller introduced before connecting. This means you or your team can get on with your work, your life, and your business without constant phone interruptions. It also gives customers confidence with a bigger, professional business profile.
There are 11 CallCare services described on this page, or we can make a customised solution to meet your specific needs.
By human beings, not a machine
We take your callers' messages, and pass them on to you by your choice of email or SMS text message.
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Telephone reception relief
Ensuring your phone is answered when your regular staff are at lunch, in a meeting, away for training or enjoying that well earned public or annual holiday.
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Give yourself freedom from the phone
Taking bookings for appointments, reservations for restaurants, or whatever your business requires.
Q&A Service
Give yourself freedom to promote
Often it's the same old questions being asked time and time again by different people that take you and your team's time. Call Care's Q&A Service conveys relevant answers to your clients ... for example, prices, product information, dates and times of events, timetables, etc.
Virtual Receptionist
Give yourself freedom to live!
This is the most popular service. Call Care take your inbound calls, transfer and announce the calls to your phone of choice so you can screen callers, or simply take messages if you are busy, and email messages to your desktop or cellphone.
Job Manager
Give yourself freedom to sleep!
Receiving jobs, via e-mail, web site, telephone or fax, ascertaining the urgency and when required dispatching the appropriate on-call person, with reference to your procedure and rosters. After hours/business hours or 24 hours. We deal with, your contractors, agents or directly with the public.
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For organisations that are frequently called upon for emergency assistance 24/7.
Inbound Telemarketing
Answering 0800 sales calls.
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