At CallCare, we’re not just a standard telephone answering service provider. We customise our services to fit your business needs, whether that be capturing a call while you’re out of the office, making bookings when you’re with clients, inbound call handling or any other situation where you need a virtual receptionist.

From the self-employed, startups and small businesses to large corporations and franchises, thousands of Kiwi businesses have benefitted from New Zealand’s favourite answering service.  Some of the most popular businesses include construction and trades (electricians, plumbers, roofers etc), energy and utilities companies, and professional services providers (accountants, consultants, lawyers etc).

CallCare’s team is located in the sunny town of Blenheim, in the beautiful Marlborough region of the South Island. However, our virtual receptionists answer calls for businesses throughout NZ and Australia.

CallCare has been answering calls for New Zealand businesses for over 32 years. We have a wealth of experience, excellent geographical knowledge, professional training and reliable systems. Established in 1993, CallCare was owned and operated by a local Blenheim family before becoming part of the OfficeHQ group.

Yes – all of our receptionists are based right here in Blenheim, New Zealand. That means clear communication, extensive local geographical knowledge, and great service for your callers.

With CallCare, your customers always reach a real person – not voicemail. Our professional NZ-based receptionists are available 24/7, making sure you never miss a call, even after-hours, on weekends or on public holidays. No more worrying about lunch breaks, sick days, or downtime. Just professional call handling that works around the clock.

We answer calls fast. Our average speed of answer is around six rings or less, thanks to enterprise-grade call routing and our local New Zealand based team of trained virtual receptionists

Yes. Around-the-clock answering is what we do best. Whether you want after-hours support, full 24/7 coverage, or weekend and public holiday answering, we’ve got you covered. No additional charges apply after hours.

Absolutely!  A huge benefit of using CallCare is that our team of virtual receptionists can handle multiple concurrent calls into your business. That means, instead of hearing an engaged tone when your line is busy, your callers will always hear a ring tone and their call will be answered. Many clients are surprised to learn how many calls they’ve been missing prior to having a virtual reception service. 

Absolutely. You can control which calls are sent to by adjusting your call forward settings. Set your phone to forward calls to us only when your phone line is busy, unanswered after a set time, or outside business hours. It’s a seamless way to ensure no call goes unanswered – even when you’re in a meeting or your receptionist is on a break, away sick or on holiday.

Yes, you can! CallCare offers monthly call allowances with no lock-in contracts. Whether you need short-term cover for a few days, a week or during a campaign, you can start and stop as needed.

We do. Our CallCare Lite service is a simple and affordable option for businesses that just need messages taken. We’ll answer with your preferred greeting, take a message, and send it to you via email or SMS.

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Yes. For plans that include call transfers, we can attempt to contact multiple staff in your preferred order. You can list an unlimited number of staff or departments as internal contact points and choose who we should contact in which scenarios. For important calls, you can nominate more than one staff member for us to try.

Yes. All call transfers are warm transfers. Our receptionist will place the caller on hold, call you, introduce the caller and give you the option to accept or decline. If you’re unavailable, we’ll take a message and let the caller know when to expect a response.

Yes. There’s no credit card needed to get started and no strings attached.  Once our friendly team sets you up on our answering service free trial you simply need to forward your calls to us and our receptionists will start answering your business calls (and taking messages for you) immediately.  Our 7-day free trial is also 100% obligation-free. 

If you just need standard message taking, we can have your account ready to take calls by the next business day!  Our team will capure your requirements and setup your account in line with your instructions. Then, simply forward your calls to the unique number we provide and our team of virtual receptionists can start answering calls for your business straight away.

Definitely. You can upgrade or downgrade at any time, depending on how many calls you’re receiving or the level of support you need. There are no penalties or hidden fees for switching plans.

You’re going to love this answer.  No!  At CallCare,  our answering services are offered month-to-month, without any minimum term and no lock-in contract.  To cancel your service, you simply need to provide 30 days’ notice.  There’s no minimum number of months.

They can!  You can list as many staff or departments as you like on your account, and we can send messages or transfer calls to each according to your instructions.  Best of all, you always retain control and can change your preferences at any time.

Invoices are issued monthly via email, with payments able to be made by Visa, MasterCard and bank transfer.

if you have an existing advertised business number, simply forward calls from that number to the unique CallCare receptionist number we provide and we’ll know the calls are for you. It’s best not to advertise this number as it cannot be taken with you. If you don’t have an existing business number, we can set you up with an 0800 national number.

Absolutely.  Simply forward calls from your existing advertised number to the unique phone number we provide and our team will answer your calls in your business name.

Certainly.  In addition to the number you choose when activating your answering service, you can add as many additional business numbers as you wish – whether local numbers or freephone numbers.

Yes, you can continue to advertise your existing landline or mobile phone number, then simply forward calls to the unique phone number we provide. Alternatively, if you don’t wish to forward your calls, you may wish to consider a Freephone 0800 number as an alternative advertised number.

If you need a phone number you can advertise, it’s best to request a freephone 0800 number. Freephone numbers can be taken with you if you ever cancel your service, however local call-forwarding numbers are leased only and remain the property of CallCare, if you ever discontinue our services.

A national 0800 number helps your business appear more professional and accessible to customers across New Zealand – and it removes the cost barrier for customers wanting to call you.

If you need a phone number you can advertise, it’s best to request a freephone 0800 number. Freephone numbers can be taken with you if you ever cancel your service, however local call-forwarding numbers are leased only and remain the property of CallCare, if you ever discontinue our services.