24/7 call answering for energy, water & essential services.
Whether it’s an outage, leak, or urgent service request, your callers need to know someone will answer the phone. With CallCare, you can provide professional, reliable support around the clock.
Always-on virtual reception service for energy & utility teams.
Always-on receptionists for energy & utility teams.
Local NZ receptionists
Real, professional human support to keep New Zealand communities connected.
24-hour coverage
Escalate critical calls instantly, even during power cuts or after hours.
Emergency response
Custom call scripts in place for outages, faults and service disruptions.
Triage & escalation
Non-urgent calls are logged, while urgent calls are escalated to your on-call team.
Outage notifications
Recorded announcements assist callers during peak outage call demand.
No lock-in contract
Month-to-month call allowances provide flexibility to scale as needs change.
Round-the-clock
phone support.
Local NZ receptionists
Real, professional human support to keep New Zealand communities connected.
24-hour coverage
Escalate critical calls instantly, even during power cuts or after hours.
Emergency response
Custom call scripts in place for outages, faults and service disruptions.
Triage & escalation
Non-urgent calls are logged, while urgent calls are escalated to your on-call team.
Outage notifications
Recorded announcements assist callers during peak outage call demand.
No lock-in contract
Month-to-month call allowances provide flexibility to scale as needs change.
Reception services for energy & utility providers.
Power lines down. Burst water pipes. Gas smells. These calls can’t wait until the next day. CallCare ensures customers reach a live person who can calmly follow your response procedures and escalate the issue fast.
Specialising in solutions for:
- Power & Electricity Providers
- Water Authorities
- Gas & LPG Distributors
- Solar Energy Installers
- Wastewater & Plumbing Contractors
- Telco & Internet Service Providers
Try our virtual reception services free for 7 days with fast activation and a simple setup. Have us start answering your calls ASAP.
Reception services for energy & utility providers.
Power lines down. Burst water pipes. Gas smells. These calls can’t wait until the next day. CallCare ensures customers reach a live person who can calmly follow your response procedures and escalate the issue fast.
Specialising in solutions for:
- Power & Electricity Providers
- Water Authorities
- Gas & LPG Distributors
- Solar Energy Installers
- Wastewater & Plumbing Contractors
- Telco & Internet Service Providers
Try our virtual reception services free for 7 days with fast activation and a simple setup. Have us start answering your calls ASAP.
Reception services for energy & utility providers.
Power lines down. Burst water pipes. Gas smells. These calls can’t wait until the next day. CallCare ensures customers reach a live person who can calmly follow your response procedures and escalate the issue fast.
Specialising in solutions for:
- Power & Electricity Providers
- Water Authorities
- Gas & LPG Distributors
- Solar Energy Installers
- Wastewater Contractors
- Telco & ISPs
Try our virtual reception services free for 7 days with fast activation and a simple setup. Have us start answering your calls ASAP.
How it works.
How it works.
You divert
You divert
Your customer’s call is diverted to us.
We Answer
We answer
We answer the call with your greeting of choice.
We Connect
We connect
We handle the call as your business requires.
We Message
We message
You receive all the details via email, SMS or both.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.
Keeping calm control during outages.
Respond fast, day or night.
Respond fast, day or night.
- Escalate urgent faults to your on-call team immediately.
- Log and categorise outage reports for follow-up.
- Handle peak-time surges with scalable overflow support.
Improve operational safety.
- Ensure emergency calls are never missed or mishandled.
- Route calls by NZ region, issue type, or asset class.
- Track trends in call types and volumes for future planning.
Reduce staffing costs.
- Free up technicians from taking non-urgent calls.
- Save on recruitment, training and salaries for in-house receptionists.
- Eliminate the need for in-house after-hours staff.
Keeping calm control during outages.
Respond fast, day or night.
- Escalate urgent faults to on-call teams.
- Log and categorise outage reports.
- Scalable handling of peak-time surges.
Improve operational safety.
- Ensure emergency calls are never missed.
- Route calls by NZ region, issue, or asset.
- Track trends in call types and volumes.
Reduce staffing costs.
- Free up time from non-urgent calls.
- Save on hiring, training and salary costs.
- Eliminate need for in-house after-hours staff.
Respond fast, day or night.
- Escalate urgent faults to on-call teams.
- Log and categorise outage reports.
- Scalable handling of peak-time surges.
Improve operational safety.
- Ensure emergency calls are never missed.
- Route calls by NZ region, issue, or asset.
- Track trends in call types and volumes.
Reduce staffing costs.
- Free up time from non-urgent calls.
- Save on hiring, training and salary costs.
- Eliminate need for in-house after-hours staff.
Limited-time offer
Save up to $60/month on our message-taking answering services.
New customer can enjoy discounted pricing for 3 months!
Yes, we’ve made it even more affordable for you to start preventing missed calls. Experience the difference partnering with CallCare can make to your business.
Limited-time offer
Save up to $60/month on our message-taking answering services.
New customer can enjoy discounted pricing for 3 months!
Yes, we’ve made it even more affordable for you to start preventing missed calls. Experience the difference partnering with CallCare can make to your business.
Services tailored to the Energy & Utilities industry
CallCare Lite.
Message-taking only.
Features
• 24-hour availability
• Calls answered in New Zealand
• Personalised caller greeting
• Answering basic customer queries
• Messages sent by SMS and/or email
• Multiple staff to receive messages
CallCare Freedom.
Messages, call transfers & more.
Features
• All the inclusions of CallCare Lite
• Call transfers when required
• Simple webform caompletion
• Simple calendar management
• Outbound rescheduling & reminders
• Emergency response call sequences
CallCare Complete.
Messages & complex call handling.
Features
• All the inclusions of CallCare Lite
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
Plan Options.
CallCare Lite.
Message-taking only.
Features
• 24-hour availability
• Calls answered in New Zealand
• Personalised caller greeting
• Answering basic customer queries
• Messages sent by SMS and/or email
• Multiple staff can receive messages
CallCare Freedom.
Messages, call transfers & more.
Features
• All the inclusions of CallCare Lite
• Call transfers when required
• Simple webform completion
• Simple calendar management
• Outbound rescheduling & reminders
• Emergency response call sequences
CallCare Complete.
Messages & complex scripting.
Features
• All the inclusions of CallCare Lite
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
We can also streamline your processes.
Have our receptionists input leads directly via CRMs, handle appointment-setting via online calendars and more. We can use your tools on Freedom or Complete plans.
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Frequently Asked Questions.
CASE STUDY
After-hours dispatch call centre.
Discover how CallCare’s call centre solution helped a large New Zealand electrical retail company handle dispatching for electrical faults.
What our clients say.
What our clients say.
We support energy & utilities companies across NZ.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
Put New Zealand’s leading virtual receptionist solution to the test! We’re ready to answer your phone FREE for 7 days.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.