Call centre answering solutions for companies of all sizes.
CallCare has solutions to suit your company, regardless of your industry or size, with the capacity to handle concurrent calls, high call volumes and complex call flows.
Safeguard your business continuity with an outsourced call-handling solution.
All calls answered in NZ
Our New Zealand-based professional team ensures local knowledge, quality and clarity.
24-hour coverage
We’re ready to answer your calls after hours, including weekends and public holidays.
Fast answering speed
Averaging three rings to answer is industry-leading with reduced risk of abandonment.
Customisable scripting
Conditional logic to guide call flows creates more consistent caller experiences.
Scalable for enterprise
Support multi-department or high-volume environments securely and with ease.
Quality monitoring
Our highly-trained staff are scorecarded to deliver outstanding customer service.
Safeguard your business continuity with an outsourced call-handling solution.
Local NZ receptionists
Our New Zealand-based professional team ensures local knowledge, quality and clarity.
24-hour coverage
We’re ready to answer your calls after hours, including weekends and public holidays.
Fast answering speed
Averaging three rings to answer is industry-leading with reduced risk of abandonment.
Customisable scripting
Conditional logic to guide call flows creates more consistent caller experiences.
Scalable for enterprise
Support multi-department or high-volume environments securely and with ease.
Quality monitoring
Our highly-trained staff are scorecarded to deliver outstanding customer service.
Big business, trusted solution.
Scalable, enterprise-ready phone answering.
Whether you need overflow support, full-service reception, or tailored workflows, CallCare offers reliable phone answering for corporate teams. Let us handle your calls with professionalism, accuracy and care.
Big business, trusted solution.
Scalable, enterprise-ready phone answering.
Whether you need overflow support, full-service reception, or tailored workflows, CallCare offers reliable phone answering for corporate teams. Let us handle your calls with professionalism, accuracy and care.
Big business, trusted solution.
Scalable, enterprise-ready phone answering.
Whether you need overflow support, full-service reception, or tailored workflows, CallCare offers reliable phone answering for corporate teams. Let us handle your calls with professionalism, accuracy and care.
Streamline operations and stay agile.
Cost-efficient coverage.
- Turn-key solution for overflow or after-hours call management.
- Custom answering for multiple departments or teams.
- Manage growth spikes without increasing headcount.
Transparent call records.
- Satisfy compliance requirements with clear call logging.
- Custom scripts aligned to your internal processes.
- Track incoming calls by number dialled.
Superior quality controls.
- Regular call monitoring for performance and compliance.
- Service excellence maintained across departments.
- Workflows aligned to your company procedures.
Streamline operations and stay agile.
Flexible coverage.
- Overflow and after-hours support.
- Custom answering for departments or teams.
- Grow fast without adding staff.
Transparent call records.
- Full call logging for record-keeping.
- Scripts to match your business processes.
- Track call volumes by numbers dialled.
Maintain quality standards.
- Monitor performance and consistency.
- Deliver high-quality service at scale.
- Workflows aligned to internal procedures.
Streamline operations and stay agile.
Flexible coverage.
- Overflow and after-hours support.
- Custom answering for departments or teams.
- Grow fast without adding staff.
Transparent call records.
- Full call logging for record-keeping.
- Scripts to match your business processes.
- Track call volumes by numbers dialled.
Maintain quality standards.
- Monitor performance and consistency.
- Deliver high-quality service at scale.
- Workflows aligned to internal procedures.
How it works.
How it works.
You divert
Your customer’s call is diverted to us.
We answer
We answer the call with your greeting of choice.
We connect
We handle the call as your business requires.
We message
You receive all the details via email, SMS or both.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.
Compare our live call answering services.
Lite
Simple message-taking answering service.
All plans include:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
Optional inclusion (Lite Plus):
- Additional business name greeting
- Simple webforms completed
Freedom
Outsourced call answering to set you free.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
Additional inclusions:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Optional inclusions (Freedom Calendar):
- Simple calendar management
- Outbound rescheduling and reminders
Complete
The complete solution for complex call flows.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
All the inclusions of Freedom:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions:
- Complex calendar management
- Outbound rescheduling and reminders
- Complex call procedures
Compare our live call answering services.
Lite
Simple message-taking service.
All plans include:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff can receive messages
- Monthly billing report
Optional inclusion (Lite Plus):
- Additional business name greeting
- Simple webforms completed
Freedom
Call answering to set you free.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff can receive messages
- Ability to provide roster updates
- Monthly billing report
Additional inclusions:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions (Calendar):
- Simple calendar management
- Outbound rescheduling and reminders
Complete
Complete service for complex calls.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
All the inclusions of Freedom:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions:
- Complex calendar management
- Outbound rescheduling and reminders
- Complex call procedures
The software we support.
Use any of the software below? On Freedom and Complete plans, the receptionist answering your calls can interact directly with these tools to help streamline your business operations.
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What clients say about CallCare.
We’re for companies and organisations of all kinds.
FAQs about our call answering services.
FAQs about our call answering services.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
CallCare is the business phone answering solution you’re searching for, with every call answered in New Zealand! Get started now with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
CallCare is the business phone answering solution you’ve been searching for, with calls answered in NZ. Get started with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.