CallCare answering service reviews and testimonials.

CallCare are excellent and very reliable. They take care of all our after-hours calls for us. They take all the details down and pass these onto our after-hours staff. Considering the volume they are dealing with they still manage to never miss a call.

CallCare are great. They are an extension of our staff. They take care of all our after-hour calls and direct them to the outside-of-hours staff … they make it easy. They have been part of our business for 20+ years and we have no need to look elsewhere.

If a client ever says to me, ‘We called you’, I can always go back to CallCare and they can prove from their records who has called and who hasn’t. This has been really handy at times. Three-quarters of all our phone calls go through CallCare. They are just so reliable. We have been with them for 10 years now.

We run a charter business so CallCare take our calls 24/7 and it is seamless. They are able to transfer the calls to managers, skippers or myself. They are part of our business even though we don’t share the same premises. They have great systems in place and if you need to make changes this is so easy. We’ve used them since we went into business in 2007.

Excellent is the best way to describe our dealings with CallCare. They are flexible in their capacity to take on and they listen to our needs and come back with a resolution. We started back with them over 20 years ago and they handled our after-hours calls, but just recently now handle our calls 24/7. They have a really down-to-earth approach and they make sure they keep it simple.

Been really happy with the service from CallCare. They have been dealing with our incoming calls, logging support tickets and handling emails for the last four years. Their immense flexibility really impresses us. Being able to do what we need very quickly. We chose them for their flexibility and their competitive pricing but also for their New Zealand presence. We wanted to maintain and respect our culture and business relationships here.

CallCare are my office staff. They take all my incoming calls, they take payments, schedule work, deal with emails and follow up on quotes. They have great systems … and they have been brilliant to deal with.

Working with CallCare has been an excellent experience. We have found them at least as reliable as our own staff. They take care of our after-hour calls and also during periods of high call volumes during business hours. We have been with them for a long time – 10 years! And we have no reason to change.

CallCare provide a valuable service in allowing our customers to make a personalised contact outside the standard operating hours of our customer service team. We have been with CallCare longer than 10 years!

CallCare provide an essential service. Our clients need a 24-hour emergency service and by using CallCare, not one call is missed. They record our incoming calls and the location of the emergency before they pass it on to us. We have been dealing with them for the last 6-8 years and it’s their availability and their reliability that keeps us with them.

CallCare are very good. They are very responsive and take care of our needs 24/7. If our phone lines get busy we don’t want our customers leaving a message, we want them speaking to a real person. And CallCare provide that.

We consider CallCare as a significant part of our team and it has been for 30 years. We would have no hesitation in recommending them. Being a 24-hour service provider it is essential that our clients, service team and management have the relevant information relating to all call-outs and they are followed up in a professional manner, with the appropriate paper trail. We’re enjoying our journey with the CallCare team.

The service from CallCare has been really good. It is an excellent service … they take care of my incoming calls, and both text and email messages through. I would totally recommend them to others.

Faced with the need for 24/7 customer support, we chose CallCare to ensure our clients always have someone to talk to, even outside office hours. Initially, we were worried about the effectiveness and personal touch of such a service. However, the professionalism of the CallCare team quickly eased our concerns. Their service smoothly fits into our daily operations, requiring minimal oversight from us. It’s reassuring to know our clients receive immediate, personal attention, which is essential for our business.

Facing challenges with managing weekend calls and separating personal from work life, I turned to CallCare on a colleague’s recommendation. Their service efficiently addresses these issues without the need for a dedicated in-house call handler. The value lies in their ability to provide a human touch to every call, ensuring urgent matters are promptly relayed to me. Opting for CallCare has brought peace of mind and operational efficiency, allowing me to prioritise my tasks more effectively. Their reliable service has become an essential part of our business communication strategy.

Switching to CallCare was a must for my podiatry practice, especially after the frustrations with our previous setup. The 24/7 availability means my clients can reach us anytime, which is incredibly reassuring. It’s also comforting to know there’s always someone ready to step in, no matter what. The culturally diverse team is a big plus, making our service feel more personal and inclusive. Losing CallCare would mean losing a vital support system that’s not just a service but an extension of our practice, ensuring our client’s needs are met anytime, day or night.

I reached a point in my leak detection and drainage business where every missed call meant a lost opportunity. It was frustrating; even a delay of a few minutes in returning a call could mean the job was gone. That’s when I decided to try CallCare, swayed by a colleague’s successful experience. The transformation was immediate. They’re not just an answering service; they’re my business’s lifeline, ensuring we capture every urgent call. The fact that they’re based in New Zealand adds a personal touch that my clients and I appreciate.

It started with a simple observation: seeing another business use a call answering service effectively made us think, ‘Why not us?’. The real push came from the need to step out without worrying about missed calls or opportunities. CallCare was the solution we were looking for. They handle calls with the same professionalism and warmth as if we were doing it ourselves. Now, we’re not tied down to our desks, and we can focus on growing our business, knowing our calls are in good hands.

When we realised we were missing calls, especially critical ones related to police matters, we knew we had to act fast. Not having a record of these missed opportunities was unacceptable. That’s when we turned to CallCare, encouraged by the positive experience of our other branch. Their service transformed how we handle calls, providing not just a professional front but also detailed records and quick notifications, ensuring we never miss a beat. The peace of mind knowing every call is accounted for? Absolutely invaluable.

Originally, our calls were overwhelming our team leader, affecting her ability to quote effectively. We needed a solution that allowed us to maintain a high level of responsiveness without compromising our core operations. CallCare stepped in at our busiest time, providing immediate human interaction for our clients and efficiently gathering the information we needed. Their local presence and the speed at which they addressed our needs were standout factors. Outsourcing to CallCare didn’t just solve our call volume issue; it enhanced our professional image and allowed us to focus on growing our business.

Before discovering CallCare, my days were a constant juggle between work onsite and the incessant ringing of my phone. It was nearly impossible to focus on my tasks while also trying to capture new client information. A peer introduced me to call answering services. CallCare stood out with its straightforward approach, offering not just to answer calls but to integrate them seamlessly into our system, capped with a daily summary that kept me in the loop without the hassle. Without CallCare, I’d be back to the endless cycle of phone calls, losing precious time that’s now spent growing my business.

Initially, I was hesitant about using a phone answering service because I worried it wouldn’t match the personal touch we strive for in our customer interactions. I was also concerned about the potential for an automated system or outsourcing. However, CallCare allayed those fears. They’ve consistently demonstrated their ability to make our callers feel welcomed and accurately take down important details. Since partnering with CallCare, we’ve never missed a critical after-hours call, which has been invaluable for maintaining our client relationships and business reputation.

CallCare is exemplary! They are very professional and friendly. They are awesome to have as part of the team. They do the stuff I find difficult. They connect with people and make appointments there and then. They have the homegrown Kiwi touch, which is why I chose them.