Ensure calls get through to the right person.
24-hour coverage
We’re ready and willing to answer your calls day and night, including weekends and public holidays.
Local NZ receptionists
Calls are answered by receptionists in New Zealand who understand Kiwi business culture.
Customisable greeting
No matter how you want to say hello, we’ll greet your customers or other callers accordingly.
Helpful interactions
We respond to common caller queries about your business using the details you provide.
Warm call transfers
Our team screens calls based on your rules and announces caller details before transferring.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
Ensure calls get through to the right person.
24-hour coverage
We’re ready and willing to answer your calls day and night, including weekends and public holidays.
Local NZ receptionists
Calls are answered by receptionists in New Zealand who understand Kiwi business culture.
Customisable greeting
No matter how you want to say hello, we’ll greet your customers or other callers accordingly.
Helpful interactions
We respond to common caller queries about your business using the details you provide.
Warm call transfers
Our team screens calls based on your rules and announces caller details before transferring.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
How it works.
How it works.
You divert
Your customer’s call is diverted to us.
We answer
We answer the call with your greeting of choice.
We connect
We handle the call as your business requires.
We message
You receive all the details via email, SMS or both.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.

More than just message taking.
We’ll answer the phone and transfer calls to your team as required.
If you’re missing calls, or answering the phone is slowing you down, an outsourced reception service makes sense. With our virtual switchboard solution, we’ll answer and screen your calls, then transfer to the right member of your team when appropriate.
Benefits for your business.

Protect valuable staff time.
- Screen out unsolicited or irrelevant calls before they reach your team.
- Reduce interruptions and help keep your staff focused on their work.
- Choose wisely and decline any call transfers you don’t want to take.
Ensure callers reach the right person.
- Share your entire staff contact list so callers always speak to the right person.
- Receive full callback details whenever you miss a call transfer attempt.
- Ensure important enquiries always reach available team members who can help.


Prioritise the calls that matter.
- Selectively receive transfers for urgent versus non-urgent calls.
- Nominate backup transfer numbers in case preferred staff don’t answer.
- Turn off your availability when you’d rather not be disturbed.
Benefits for your business.

Protect your team’s time.
- Filter out unsolicited and irrelevant calls.
- Cut down interruptions and distractions.
- Decline any call transfers you don’t need.

Connect callers correctly.
- Route calls using your full contact list.
- Get callback details for missed transfers.
- Ensure enquiries reach the right people.

Focus on what matters.
- Prioritise transfers by urgency.
- Nominate backup staff for missed transfers.
- Pause transfers if you don’t want to be disturbed.
Benefits for your business.
Protect your team’s time.
- Filter out unsolicited and irrelevant calls.
- Cut down interruptions and distractions.
- Decline any call transfers you don’t need.
Connect callers correctly.
- Route calls using your full contact list.
- Get callback details for missed transfers.
- Ensure enquiries reach the right people.
Focus on what matters.
- Prioritise transfers by urgency.
- Nominate backup staff for missed transfers.
- Pause transfers if you don’t want to be disturbed.
Plans with call transfers.
CallCare Freedom.
Messages + call transfers & more.
Features
• All the inclusions of CallCare Lite
• Call transfers when required
• Simple webform completion
• Simple calendar management
• Outbound rescheduling and reminders
• Emergency response call sequences
CallCare Complete.
Messages + complex scripting.
Features
• All the inclusions of CallCare Lite
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
In the words of our clients.

CASE STUDY
24/7 virtual switchboard for team of 20.
Discover how CallCare helped a New Zealand professional services firm save on a receptionist’s wages and still have calls transferred to staff members as needed.
Two plan options with call transfers.
CallCare Freedom.
Call transfers, messages & more.
Features
• 24-hour availability
• Calls answered in New Zealand
• Personalised caller greeting
• Answering basic customer queries
• Call transfers when required
• Messages sent by SMS and/or email
• Multiple staff can receive messages
• Simple webform submissions
• Simple calendar management
• Outbound rescheduling and reminders
• Emergency response call sequences

CallCare Complete.
Call transfers & complex call handling.
Features
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures

FAQs about our call answering services.
FAQs about our call answering services.
We’re for businesses of all kinds.









Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
CallCare is the business phone answering solution you’re searching for, with every call answered in New Zealand! Get started now with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
CallCare is the business phone answering solution you’ve been searching for, with calls answered in NZ. Get started with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.