Emergency response & job dispatching made easy.
Need reliable call handling in critical situations? When urgent calls come in, our professional virtual receptionists act fast – ensuring the right people are notified immediately.
Need reliable call handling in critical situations? When urgent calls come in, we act fast ensuring the right people are notified immediately.
Real time support when it matters most.
24-hour coverage
We triage and dispatch time-sensitive calls at any hour, including weekends and public holidays.
Local NZ receptionists
Your callers speak to dedicated, professionally-trained team members based in New Zealand.
Multi-channel job intake
Jobs can be received by phone or alerts sent from your existing systems, and actioned immediately.
On-call staff coordination
We dispatch jobs to the right technician, contractor or agent based on the roster you provide.
Detailed incident logging
Every action and communication is transparently logged for auditing or later review.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
Real time support
when it matters most.
24-hour coverage
We triage and dispatch time-sensitive calls at any hour, including weekends and public holidays.
Local NZ receptionists
Your callers speak to dedicated, professionally-trained team members based in New Zealand.
Multi-channel job intake
Jobs can be received by phone or alerts sent from your existing systems, and actioned immediately.
On-call staff coordination
We dispatch jobs to the right technician, contractor or agent based on the roster you provide.
Detailed incident logging
Every action and communication is transparently logged for auditing or later review.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
How it works.
How it works.
You divert
Your customer’s call is diverted to us.
We answer
We answer the call with your greeting of choice.
We connect
We handle the call as your business requires.
We message
You receive all the details via email, SMS or both.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.
Accurate handling for urgent calls.
We’re here 24/7 to triage and dispatch according to your rules.
Whether the call comes from a customer, an agent or directly from your job system, our team is trained to triage, assess urgency and notify your rostered on-call staff fast.
Accurate handling
for urgent calls.
We’re here 24/7 to triage and dispatch according to your rules.
Whether the call comes from a customer, an agent or directly from your job system, our receptionists work 24/7 to triage, assess urgency and dispatch the appropriate on-call team member. Using your procedures and rosters, we ensure jobs are responded to professionally, any time of day or night — without the need for in-house staff.
Benefits for your business.
Never miss an urgent job.
- Triage urgent calls instantly, even after hours and on weekends.
- Escalate based on your urgency levels and call-out rules.
- Maintain responsiveness without needing in-house monitoring.
Fulfil compliance requirements.
- Meet industry requirements for urgent response management.
- Maintain documentation of all incidents and response actions.
- Trusted by trades, utilities, property and essential services.
24/7 coverage with less staff.
- Maintain around-the-clock availability for urgent enquiries.
- Free up internal teams by outsourcing night and weekend monitoring.
- Save on recruitment, training and wage costs for after-hours tasks.
Benefits for your business.
Never miss an urgent call.
- Triage emergencies, even after hours & weekends.
- Escalate based on your priority rules.
- Stay responsive with less in-house staff.
Meet compliance requirements.
- Follow urgent-response protocols.
- Keep records of calls and actions.
- Trusted by essential service providers.
Reliable 24/7 coverage.
- Stay available around the clock.
- Outsource after-hours call handling.
- Cut recruitment and staffing costs.
Benefits for your business.
Never miss an urgent call.
- Triage emergencies, even after hours & weekends.
- Escalate based on your priority rules.
- Stay responsive with less in-house staff.
Meet compliance requirements.
- Follow urgent-response protocols.
- Keep records of calls and actions.
- Trusted by essential service providers.
Reliable 24/7 coverage.
- Stay available around the clock.
- Outsource after-hours call handling.
- Cut recruitment and staffing costs.
Plans with call transfers.
CallCare Freedom.
Messages + call transfers & more.
Features
• All the inclusions of CallCare Lite
• Call transfers when required
• Simple webform completion
• Simple calendar management
• Outbound rescheduling and reminders
• Emergency response call sequences
CallCare Complete.
Messages + complex scripting.
Features
• All the inclusions of CallCare Lite
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
In the words of our clients.
CASE STUDY
24/7 virtual switchboard for team of 20.
Discover how CallCare helped a New Zealand professional services firm save on a receptionist’s wages and still have calls transferred to staff members as needed.
Plans with emergency response & dispatching.
CallCare Freedom.
Call transfers, messages & more.
Features
• 24-hour availability
• Calls answered in New Zealand
• Personalised caller greeting
• Answering basic customer queries
• Call transfers when required
• Messages sent by SMS and/or email
• Multiple staff to receive messages
• Simple webform completion
• Simple calendar management
• Outbound rescheduling and reminders
• Emergency response call sequences
CallCare Complete.
Call transfers & complex call handling.
Features
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
FAQs about our
call answering services.
FAQs about our call answering services.
We’re for businesses of all kinds.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
CallCare is the business phone answering solution you’re searching for, with every call answered in New Zealand! Get started now with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
CallCare is the business phone answering solution you’ve been searching for, with calls answered in NZ. Get started with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.