Advanced call handling for your business.
Are your calls complex? Our team follows your conditional scripts and answers FAQs to ensure every caller gets the information they need, without adding to your workload.
Are your calls complex? Our team follows your conditional scripts and answers FAQs to ensure every caller get the information they need, without adding to your workload.
Detailed call flows, delivered with clarity.
24/7 coverage
We’re here to answer your calls day and night, including weekends and public holidays.
Local NZ receptionists
Calls are answered by receptionists in New Zealand who understand Kiwi business culture.
Custom call scripts
Our team diligently follows your tailored scripts to ensure accurate, consistent responses.
FAQ answering
We provide instant responses to common queries, to help your callers and reduce admin load.
Multi-step callflows
We handle complex and bespoke calling scenarios using decision trees and conditional responses.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
Detailed call flows,
delivered with clarity.
24/7 coverage
We’re here to answer your calls day and night, including weekends and public holidays.
Local NZ receptionists
Calls are answered by receptionists in New Zealand who understand Kiwi business culture.
Custom call scripts
Our team diligently follows your tailored scripts to ensure accurate, consistent responses.
FAQ answering
We provide instant responses to common queries, to help your callers and reduce admin load.
Multi-step callflows
We handle complex and bespoke calling scenarios using decision trees and conditional responses.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
How it works.
How it works.
You divert
Your customer’s call is diverted to us.
We answer
We answer the call with your greeting of choice.
We connect
We handle the call as your business requires.
We message
You receive all the details via email, SMS or both.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.
Complex calls, handled simply.
From step-by-step call flows to detailed FAQs, we’ve got it covered.
Whether you need us to follow multi-step processes, ask specific questions or answer common queries on your behalf, we’ll sound just like your in-house team. Our receptionists are trained to handle complex instructions with ease and professionalism.
Complex calls handled simply.
From step-by-step call flows to detailed FAQs, we’ve got it covered..
Whether you need us to follow multi-step processes, ask specific questions or answer common queries on your behalf, we’ll sound just like your in-house team. Our receptionists are trained to handle compex instructions with ease and professionalism.
Benefits for your business.
Handle complex call scenarios.
- Use decision-based scripts to manage multi-step processes.
- Ensure urgent calls reach the right person without delay.
- Capture structured data for future reference or follow-ups.
Reduce repetitive enquiries.
- Answer FAQs instantly without taking time away from your team.
- Simply share your existing FAQs or provide us with look-up documents.
- Provide a seamless, branded experience with customised scripts.
Avoid HR headaches.
- Save on hiring, training and wage costs for in-house receptionists.
- Easily manage seasonal spikes or sudden increases in call volume.
- Never worry about sick days, time off or holidays – we have you covered.
Benefits for your business.
Manage complex calls with ease.
- Use scripts to guide multi-step calls.
- Escalate urgent issues without delay.
- Capture detailed information for follow-up.
Handle FAQs automatically.
- Answer common questions straight away.
- Share your FAQs or existing reference guides.
- Deliver a consistent brand experience.
Simplify staffing and costs.
- Cut hiring and training expenses.
- Manage spikes in call volumes easily.
- No stress over leave or sick days.
Benefits for your business.
Manage complex calls with ease.
- Use scripts to guide multi-step calls.
- Escalate urgent issues without delay.
- Capture detailed information for follow-up.
Handle FAQs automatically.
- Answer common questions straight away.
- Share your FAQs or existing reference guides.
- Deliver a consistent brand experience.
Simplify staffing and costs.
- Cut hiring and training expenses.
- Manage spikes in call volumes easily.
- No stress over leave or sick days.
Complex Scripting & FAQ Plans.
CallCare Freedom.
Messages, call transfers & FAQs.
Features
• 24-hour availability
• Calls answered in New Zealand
• Personalised caller greeting
• Answering basic customer queries
• Call transfers when required
• Messages sent by SMS and/or email
• Multiple staff can receive messages
• Simple webform completion
• Simple calendar management
• Outbound rescheduling and reminders
• Emergency response call sequences
CallCare Complete.
Messages, transfers & complex scripting.
Features
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
Complex scripting &
FAQ plans.
CallCare Freedom.
Messages + call transfers & more.
Features
• All the inclusions of CallCare Lite
• Call transfers when required
• Simple webform completion
• Simple calendar management
• Outbound rescheduling and reminders
• Emergency response call sequences
CallCare Complete.
Messages + complex scripting.
Features
• All the inclusions of CallCare Lite
• All the inclusions of CallCare Freedom
• Complex calendar management
• Complex call procedures
In the words of our clients.
CASE STUDY
24/7 virtual switchboard for team of 20.
Discover how CallCare helped a New Zealand professional services firm save on a receptionist’s wages and still have calls transferred to staff members as needed.
We’re for businesses of all kinds.
We’re for businesses of all kinds.
FAQs about our call answering services.
FAQs about our call answering services.
FAQs about our call answering services.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
CallCare is the business phone answering solution you’re searching for, with every call answered in New Zealand! Get started now with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
CallCare is the business phone answering solution you’ve been searching for, with calls answered in NZ. Get started with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.