After-hours call answering so you can switch off.
Capture more leads and connect with existing customers when it’s most convenient for them to call, regardless of time or day.
When your team clocks off, we’ll happily take over.
Call-out triaging
Your rules and on-call rosters determine when and where calls should be transferred.
Local NZ receptionists
After-hours calls are answered by staff in New Zealand who understand Kiwi business culture.
Customisable greeting
No matter how you want to say hello, we’ll greet your customers or other callers accordingly.
Instant notifications
Messages containing all the details you need are sent promptly by email, SMS or both after each call.
After-hours only
To have us only answer after-hours calls, divert calls to our team at the end of each business day.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
When your team clocks off, we’ll happily take over.
Call-out triaging
Your rules and on-call rosters determine when and where calls should be transferred.
Local NZ receptionists
After-hours calls are answered by staff in New Zealand who understand Kiwi business culture.
Customisable greeting
No matter how you want to say hello, we’ll greet your customers or other callers accordingly.
Instant notifications
Messages containing all the details you need are sent promptly by email, SMS or both after each call.
After-hours only
To have us only answer after-hours calls, divert calls to our team at the end of each business day.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
We answer while you sleep .
Offer a seamless customer experience, even after hours.
With CallCare’s after-hours service, your business never stops. We make sure important calls are captured and escalated, while routine enquiries are handled without disturbing your team.
We answer while you sleep.
Offer a seamless customer experience, even after hours.
With CallCare’s after-hours service, your business never stops. We make sure important calls are captured and escalated, while routine enquiries are handled without disturbing your team.
We’ll answer while you sleep.
Offer a seamless customer experience, even after hours.
With CallCare’s after-hours service, your business never stops. We make sure important calls are captured and escalated, while routine enquiries are handled without disturbing your team.
Benefits of preventing missed calls after hours.
Stay available 24/7.
- Don’t miss leads or important calls after hours or on weekends.
- Let callers leave messages or we can transfer selected calls.
- Reduce your in-house staffing costs and pay-per-call instead.
Support urgent calls.
- Escalate according to urgency and your internal business rules.
- Dispatch contractors or your on-call staff as needed.
- Reduce your business risk with post-call reporting.
Improve customer experiences.
- Ensure consistent service even outside business hours.
- Set custom scripts and FAQs for common queries.
- Don’t risk poor reviews when clients can’t get in touch.
Benefits of answering after hours.
Be available 24/7.
- Never miss after-hours leads or calls.
- Messages or transfers at any time of day.
- Reduce in-house staffing costs.
Support urgent calls.
- Escalate based on your business rules.
- Dispatch to rostered on-call staff.
- Reporting to reduce business risk.
Deliver great service.
- Help your clients, day, night or weekends.
- Use tailored call scripts and FAQs.
- Don’t risk poor reviews from repeat callers.
Benefits of answering after hours.
Be available 24/7.
- Never miss after-hours leads or calls.
- Messages or transfers at any time of day.
- Reduce in-house staffing costs.
Support urgent calls.
- Escalate based on your business rules.
- Dispatch to rostered on-call staff.
- Reporting to reduce business risk.
Deliver great service.
- Help your clients, day, night or weekends.
- Use tailored call scripts and FAQs.
- Don’t risk poor reviews from repeat callers.
How it works.
How it works.
You divert
You set after-hours calls to be diverted to us.
We answer
We answer each call with your greeting of choice.
We connect
We handle each call as your business requires.
We message
You receive all the details via email, SMS or both.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.
Compare our live call answering services.
Lite
Simple message-taking answering service.
All plans include:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
Optional inclusion (Lite Plus):
- Additional business name greeting
- Simple webforms completed
Freedom
Outsourced call answering to set you free.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
Additional inclusions:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Optional inclusions (Freedom Calendar):
- Simple calendar management
- Outbound rescheduling and reminders
Complete
The complete solution for complex call flows.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
All the inclusions of Freedom:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions:
- Complex calendar management
- Outbound rescheduling and reminders
- Complex call procedures
Compare our live call answering services.
Lite
Simple message-taking service.
All plans include:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff can receive messages
- Monthly billing report
Optional inclusion (Lite Plus):
- Additional business name greeting
- Simple webforms completed
Freedom
Call answering to set you free.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff can receive messages
- Ability to provide roster updates
- Monthly billing report
Additional inclusions:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions (Calendar):
- Simple calendar management
- Outbound rescheduling and reminders
Complete
Complete service for complex calls.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
All the inclusions of Freedom:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions:
- Complex calendar management
- Outbound rescheduling and reminders
- Complex call procedures
The software we support.
The software we support.
Use any of the software below? On Freedom and Complete plans, the receptionist answering your calls can interact directly with these tools to help streamline your business operations.
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What clients say about CallCare.
We’re for businesses of all kinds.
FAQs about our call answering services.
FAQs about our call answering services.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
CallCare is the business phone answering solution you’re searching for, with every call answered in New Zealand! Get started now with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
CallCare is the business phone answering solution you’ve been searching for, with calls answered in NZ. Get started with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.