Need a reliable small business answering service?
CallCare has a range of call answering solutions for small business owners, regardless of the industry.
Connect with customers, no matter how busy you are.
Local NZ receptionists
Calls are answered by receptionists in New Zealand who understand Kiwi business culture.
24-hour coverage
We’re ready to answer your calls around the clock, even on weekends and public holidays.
Customisable greeting
No matter how you want to say hello, we’ll greet your customers or other callers accordingly.
Transfers, messages or both
You choose how your calls are handled – we can send messages, transfer calls or both.
Instant notifications
Messages containing all the details you need are sent promptly by email, SMS or both after each call.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
Connect with customers, no matter how busy you are.
Local NZ receptionists
Calls are answered by receptionists in New Zealand who understand Kiwi business culture.
24-hour coverage
We’re ready to answer your calls around the clock, even on weekends and public holidays.
Customisable greeting
No matter how you want to say hello, we’ll greet your customers or other callers accordingly.
Transfers, messages or both
You choose how your calls are handled – we can send messages, transfer calls or both.
Instant notifications
Messages containing all the details you need are sent promptly by email, SMS or both after each call.
No lock-in contract
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
Helping small businesses grow.
We’ll be your receptionist, without the overheads.
No need to juggle calls while you’re serving clients. Our virtual receptionists answer with your business name, take messages, transfer priority calls, and provide a seamless experience that helps you grow your reputation and your client base.
Helping small businesses grow.
We’ll be your receptionist, without the overheads.
No need to juggle calls while you’re serving clients. Our virtual receptionists answer with your business name, take messages, transfer priority calls, and provide a seamless experience that helps you grow your reputation and your client base.
Helping small businesses grow.
We’ll be your receptionists, without the overheads.
No need to juggle calls while you’re serving clients. Our virtual receptionists answer with your business name, take messages, transfer priority calls, and provide a seamless experience that helps you grow your reputation and your client base.
Professional call answering tailored to small teams.
Reclaim vital hours.
- Work smarter by removing the distraction of a ringing phone.
- Create more time to focus on business growth.
- Use our team for all calls or just the ones you can’t get to.
Avoid missed opportunities.
- Capture more leads, with live answering around the clock.
- Prevent missed calls and frustrating voicemail hangups.
- Schedule callbacks at a time that’s convenient for you.
No more HR headaches.
- Forget about sick and leave days; we work every day.
- Minimise additional recruitment, training and wage costs.
- Easily manage call volume increases or seasonal spikes.
Reliable phone support.
Reclaim vital hours.
- We answer calls while you work.
- Send us all calls or just your overflow.
- Get back to focusing on business growth.
Avoid missed opportunities.
- Avoid distractions and missed calls.
- Schedule callbacks when it suits you.
- Capture more leads, not voicemail hangups.
Grow without the overheads.
- Flexible answering that scales with you.
- Reduce in-house staffing costs.
- Forget sick days; we work every day.
Reliable phone support.
Reclaim vital hours.
- We answer calls while you work.
- Send us all calls or just your overflow.
- Get back to focusing on business growth.
Avoid missed opportunities.
- Avoid distractions and missed calls.
- Schedule callbacks when it suits you.
- Capture more leads, not voicemail hangups.
Grow without the overheads.
- Flexible answering that scales with you.
- Reduce in-house staffing costs.
- Forget sick days; we work every day.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.
How it works.
How it works.
You divert
Your customer’s call is diverted to us.
We answer
We answer the call with your greeting of choice.
We connect
We handle the call as your business requires.
We message
You receive all the details via email, SMS or both.
Compare our live call answering services.
Lite
Simple message-taking answering service.
All plans include:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
Optional inclusion (Lite Plus):
- Additional business name greeting
- Simple webforms completed
Freedom
Outsourced call answering to set you free.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
Additional inclusions:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Optional inclusions (Freedom Calendar):
- Simple calendar management
- Outbound rescheduling and reminders
Complete
The complete solution for complex call flows.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
All the inclusions of Freedom:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions:
- Complex calendar management
- Outbound rescheduling and reminders
- Complex call procedures
Compare our live call answering services.
Lite
Simple message-taking service.
All plans include:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff can receive messages
- Monthly billing report
Optional inclusion (Lite Plus):
- Additional business name greeting
- Simple webforms completed
Freedom
Call answering to set you free.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff can receive messages
- Ability to provide roster updates
- Monthly billing report
Additional inclusions:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions (Calendar):
- Simple calendar management
- Outbound rescheduling and reminders
Complete
Complete service for complex calls.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
All the inclusions of Freedom:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions:
- Complex calendar management
- Outbound rescheduling and reminders
- Complex call procedures
The software we support.
Use any of the software below? On Freedom and Complete plans, the receptionist answering your calls can interact directly with these tools to help streamline your business operations.
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What clients say about CallCare.
We’re for all NZ small businesses.
FAQs about our call answering services.
FAQs about our call answering services.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
CallCare is the business phone answering solution you’re searching for, with every call answered in New Zealand! Get started now with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
CallCare is the business phone answering solution you’ve been searching for, with calls answered in NZ. Get started with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.