Enjoy short-term flexibility with a temporary answering service.
Need some assistance answering phones for a brief period? Whether it’s coverage for staff absences, increased call volumes or an unexpected event, we can help!
A reliable solution for as long as you need help.
24-hour coverage
Supporting your clients at all times, including after hours, on weekends and public holidays.
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Local NZ receptionists
Calls answered by New Zealand based staff who understand Kiwi business culture.
Customisable greeting
No matter how you want to say hello, we’ll greet your customers or other callers accordingly.
Helpful interactions
We’ll respond to common caller queries about your business using the details you provide.
Warm call transfers
We’ll screen calls and transfer to your team when required, always announcing who the caller is.
No lock-in contract
Flexible no lock-in contracts mean you can easily scale or cancel at any time.
A reliable solution for as long as you need help.
24-hour coverage
Supporting your clients at all times, including after hours, on weekends and public holidays.
Local NZ receptionists
Calls answered by New Zealand based staff who understand Kiwi business culture.
Customisable greeting
No matter how you want to say hello, we’ll greet your customers or other callers accordingly.
Helpful interactions
We’ll respond to common caller queries about your business using the details you provide.
Warm call transfers
We’ll screen calls and transfer to your team when required, always announcing who the caller is.
No lock-in contract
Flexible no lock-in contracts mean you can easily scale or cancel at any time.
Easily prevent missed calls.
We’ll answer the phone for you, whenever the need arises.
Our temporary answering service provides professional support whenever your team is unavailable. Simply forward your phone and we’ll take care of the rest.
Easily prevent missed calls.
We’ll answer the phone for you, whenever the need arises.
Our temporary answering service provides professional support whenever your team is unavailable. Simply forward your phone and we’ll take care of the rest.
The easy way to prevent missed calls.
We’ll answer the phone for you, whenever the need arises.
Our temporary answering service provides professional support whenever your team is unavailable. Simply forward your phone and we’ll take care of the rest.
Situations when we can help temporarily.
Cover staff absences.
- Keep calls answered during sick leave or on holidays..
- Overflow support to prevent interruptions during training or meetings.
- Keep calls answered when staff are at conferences or working remotely.
Support during peak times.
- Calls answered smoothly during seasonal or unexpected spikes.
- Maximise lead capture from promotions or campaigns.
- Better handle unusually busy periods, whatever the cause.
Fast setup, flexible support.
- Go live in minutes with no long-term contracts.
- Ensure it’s “business as usual” during staff functions or events
- Keep calls answered during emergencies or natural disasters.
Situations when we can help temporarily.
Cover staff absences.
- Calls answered during leave periods.
- Overflow support for training or meetings.
- Support on demand, as you need.
Handle peak periods.
- Coverage for seasonal or unexpected spikes.
- Maximise lead capture from promotions.
- Better handle unusually busy periods.
Quick and flexible setup.
- Start fast with no long-term contract.
- Stay covered during staff events.
- Keep calls answered during emergencies.
Situations when we can help temporarily.
Cover staff absences.
- Calls answered during leave periods.
- Overflow support for training or meetings.
- Support on demand, as you need.
Handle peak periods.
- Coverage for seasonal or unexpected spikes.
- Maximise lead capture from promotions.
- Better handle unusually busy periods.
Quick and flexible setup.
- Start fast with no long-term contract.
- Stay covered during staff events.
- Keep calls answered during emergencies.
How it works.
How it works.
You divert
Your customer’s call is diverted to us.
We answer
We answer the call with your greeting of choice.
We connect
We handle the call as your business requires.
We message
You receive all the details via email, SMS or both.
How it works.
You divert
Your customer’s call is diverted to us.
We Answer
We answer the call with your greeting of choice.
We Connect
We handle the call as your business requires.
We Message
You receive all the details via email, SMS or both.
Compare our live call answering services.
Lite
Simple message-taking answering service.
All plans include:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
Optional inclusion (Lite Plus):
- Additional business name greeting
- Simple webforms completed
Freedom
Outsourced call answering to set you free.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
Additional inclusions:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Optional inclusions (Freedom Calendar):
- Simple calendar management
- Outbound rescheduling and reminders
Complete
The complete solution for complex call flows.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
All the inclusions of Freedom:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions:
- Complex calendar management
- Outbound rescheduling and reminders
- Complex call procedures
Compare our live call answering services.
Lite
Simple message-taking service.
All plans include:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff can receive messages
- Monthly billing report
Optional inclusion (Lite Plus):
- Additional business name greeting
- Simple webforms completed
Freedom
Call answering to set you free.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff can receive messages
- Ability to provide roster updates
- Monthly billing report
Additional inclusions:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions (Calendar):
- Simple calendar management
- Outbound rescheduling and reminders
Complete
Complete service for complex calls.
All the inclusions of Lite:
- 24-hour call handling
- All calls answered in New Zealand
- Specify your preferred caller greeting
- Basic customer queries answered
- Messages sent by SMS and/or email
- Multiple staff to receive messages
- Ability to provide roster updates
- Monthly billing report
All the inclusions of Freedom:
- Additional business name greeting
- Simple webforms completed
- Call transfers
- Emergency response call sequence
- Bespoke queue messaging
- Roster updates service
- Interaction with your software
Additional inclusions:
- Complex calendar management
- Outbound rescheduling and reminders
- Complex call procedures
FAQs about our call answering services.
FAQs about our call answering services.
What clients say about CallCare.
We’re for businesses of all kinds.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
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Try our call answering services for free!
CallCare is the business phone answering solution you’re searching for, with every call answered in New Zealand! Get started now with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
CallCare is the business phone answering solution you’ve been searching for, with calls answered in NZ. Get started with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.