Why choose CallCare as your answering service provider?
There’s myriad reasons New Zealand businesses partner with CallCare, but primary considerations include the fact we don’t send your calls offshore, our 24/7 availability and our stringent quality control.
Seamless communication
& unmatched service.
Local NZ receptionists
Our NZ-based team have local geographical knowledge and understand Kiwi business culture.
24-hour coverage
We’re ready to answer your calls after hours, including weekends and public holidays.
No lock-in contract.
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
Certified trainers.
Our in-house dedicated trainers hold a Level 3 ETITO certificate in contact centre operations.
Quality monitoring.
We employ stringent quality monitoring practices to consistently deliver high-calibre service.
Business continuity.
Our uninterruptible power supply (UPS) and generator backup on all critical systems provides peace of mind.
Claim a 7-day free trial.
See for yourself the difference we can make to your business.
Seamless communication & unmatched service.
24-hour coverage.
We’re answer your calls around the clock, even after hours, on weekends and public holidays.
Local NZ receptionists.
Our NZ-based team have local geographical knowledge and understand Kiwi business culture.
No lock-in contract.
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
Claim a 7-day free trial.
See for yourself the difference we can make to your business.
Seamless communication & unmatched service.
24-hour coverage.
We answer your calls around the clock, even after hours, on weekends and public holidays.
Local NZ receptionists.
Our NZ-based team have local geographical knowledge and understand Kiwi business culture.
No lock-in contract.
Monthly call allowances and no lock-in contracts mean you can easily scale or cancel at any time.
Certified trainers.
Our in-house dedicated trainers hold a Level 3 ETITO certificate in contact centre operations.
Quality monitoring.
We employ stringent quality monitoring practices to consistently deliver high-calibre service.
Business continuity.
Our uninterruptible power supply (UPS) and generator backup on all critical systems provides peace of mind.
NO-OBLIGATION TRIAL AVAILABLE
Free call answering for 7 days.
See for yourself the difference we can make to your business.
A few more reasons you’re sure to love us.
Total flexibility.
- Ability to try free for 7 days.
- No minimum contract period.
- No cancellation fees.
Happy callers.
- We answer in 6 rings, on average.
- All calls answered within New Zealand.
- Callers often compliment receptionists.
Budget-friendly.
- Solutions from just $2.10 per call.
- Different plans to meet specific needs.
- One low $50 setup fee across all plans.
Inclusive pricing.
- No additional charge for after-hours calls.
- No additional charge for sending messages by SMS.
- No additional charge for call transfers within New Zealand.
- No additional charge for domestic call transfers.
How we can help.
Message taking
The most affordable way to prevent missed calls, ensure callers always speak to a human and maximise lead capture.
Call transfers & switchboard
Improve call flows! Have calls answered, screened and, when appropriate, seamlessly transferred to the relevant team member.
Appointment scheduling
Ensure your calendar is managed efficiently by having our team schedule appointments in your chosen software.
Freecall 0800 number
Bundle your answering service solution with a virtual number to help your business appear larger or more professional.
Not sure which option is right for you?
Get in touch to discuss your needs with our team.
How we can help.
Message taking
The most affordable way for your business to prevent missed calls, ensure callers always speak to a human and maximise lead capture.
Find out more
Call transfers & switchboard
Improve call flows! Have calls answered, screened and, when appropriate, seamlessly transferred to the relevant team member.
Find out more
Appointment scheduling
Ensure your calendar is managed as efficiently as possible by having our team schedule appointments using your chosen system.
Find out more
Complex scripting & FAQs
Boost operational efficiency by having us answer common queries from callers and response times for urgent jobs.
Find out more
24/7 emergency response & dispatch
Boost operational efficiency by having us answer common queries from callers and response times for urgent jobs.
Find out more
Freecall 0800 numbers
Bundle your answering service solution with a virtual number to help your business appear larger or more professional.
Find out more
What business owners say about us.
What business owners say.
Frequently Asked Questions.
FAQs about our call answering services.
Frequently Asked Questions.
We answer calls for businesses of all sizes.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.
Try our call answering services for free!
CallCare is the business phone answering solution you’re searching for, with every call answered in New Zealand! Get started now with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Want to try our call answering services for free?
CallCare is the business phone answering solution you’ve been searching for, with calls answered in NZ. Get started with our no-obligation 7-day free trial.
Note: Our free trial is based on our CallCare Lite message-taking service, so features may differ to the plan you’re interested in.
Our mission.
Preventing lost opportunities arising from missed phone calls.
Missing phone calls is unnecessary. And damaging for your bottom line.
We get it. Whether you’re a small business owner juggling multiple hats, you can’t afford to hire an in-house receptionist, your busy team can’t always answer the phone or have calls coming in at all hours, you’re not alone. It’s a problem for many businesses across NZ.
But when the phone rings out or a call goes through to voicemail (often resulting in a hangup), it’s typically a missed opportunity. Maybe a prospective new customer who’ll go to your competitor instead. Or an existing customer who you fail to satisfy.
It doesn’t need to be that way! CallCare offers an affordable and reliable answering service for your business, with highly-trained receptionists and 24/7 coverage.
‘Care’ is in our name and helping business is in our DNA.
<10s
Our industry-leading average speed of answer.
25k
The number of businesses who trust our reception teams.
24/7
Our receptionists’ availability to answer your calls.
10m
Approx. number of calls our teams answer every year.
Why choose CallCare?
Total flexibility.
- Ability to try free for 7 days.
- No minimum contract period.
- No cancellation fees.
Happy callers.
- We answer in 3 rings, on average.
- Professionally-trained receptionists.
- Callers often compliment receptionists.
Budget-friendly.
- Pay-per-call options.
- Pay-as-you-go options.
- Solutions from just $19/month.
Spam protection.
- Zero cost for calls under 5 seconds.
- No charge for telemarketing calls.
- Ability to block unwanted numbers.
Why choose CallCare?
Total flexibility.
- Ability to try free for 7 days.
- No minimum contract period.
- No cancellation fees.
Happy callers.
- We answer in 3 rings, on average.
- Professionally-trained receptionists.
- Callers often compliment receptionists.
Budget-friendly.
- Pay-per-call options.
- Pay-as-you-go options.
- Solutions from just $19/month.
Spam protection.
- Zero cost for calls under 5 seconds.
- No charge for telemarketing calls.
- Ability to block unwanted numbers.