Reviews
"Testimonials describe what has been, and are a promise of what is to come."
— Ron Kaufman
Phone Answering Clients & Testimonials
They are just so reliable!
“Call Care are very good. If a client ever says to me we called you I can always go back to Call Care and they can prove from their records who has called and who hasn’t . This has been really handy at times. 3⁄4 of all our phone calls go thru Call Care. Steven is easy to get in touch with. Reliable. They are just so reliable. They have always been able to provide a service. We have been with them for 10 years now. I discovered them one time I was in Blenheim. I was speaking with a client who mentioned them so I popped into see Steven and here we are!”
— Paul O’Kane | Gaming Machine Distributors
Their availability is what keeps us
“Call Care provide an essential service. Our clients need a 24 hour emergency service and by using Call Care, not one call is missed. They record our incoming calls and the location of the emergency before they pass it onto us. They are always available to talk to. Anything we need to change to ensure our service is effected immediately. We have been dealing with them for the last 6-8 years and it’s availability and their reliability that keeps us with them.”
— Phil | Alf Downs
Never missed a call!
“Call Care are excellent and very reliable. They record all their calls so if there is any problem they can track and trace it back and get it sorted promptly. They take care of all our after hour calls for us. They take all the details down and pass these onto our after hours staff. They are very reliable and your call is answered every time. Considering the volume they are dealing with they still manage to never miss a call. Our customers rely on a fast and efficient service and Call Care deliver. I bought the business 8 years ago but this is one of the things I never needed to shop around for as there was no reason to leave. They are that reliable!”
— Mark Nixon | Couchmans
No reason to change!
“Working with Call Care has been an excellent experience. We have had a long relationship. If we ever have issues, Call Care go over and above to resolve the issue to our satisfaction and with urgency. We have found them at least as reliable as our own staff. As a service they take care of our after hour calls and also during periods of high call volumes during business hours. They have supported our new businesses by adding additional answer services and this was done with urgency. They also guided us through the process that was involved. As I said we have been with them for a long time - 10 years! And we have no reason to change.”
— Jarrod Edge | Gilligan Rowe
A significant part of our Team!
“We consider Call Care as a significant part of our team and has been for 30 Years. We would have no hesitation in recommending them. Being a 24 hour service provider it is essential that our clients, service team and management have the relevant information relating to all call outs and followed up in a professional manner, with the appropriate paper trial. We’re enjoying our journey with Stephen and his team.”
— Sharyn & Terry West | Best & West
I no longer need office staff
“They are very good to deal with. Call Care are my office staff. They take all my incoming calls and log these in iCloud. They take payments, schedule work, deal with emails and follow up on quotes. They have great systems and while nothing is perfect 90% of theirs is and the other 10% they fix. They are really receptive in making it work. My brother did the research and found Call Care. I interviewed them and found out what they could do for me and they have been brilliant to deal with.”
— Joseph Moses | Moses Electrical
They are really affordable!!
“Call Care has always been easy. Stephen understands what we needed to do and if there has been any challenges it has been sorted. They are just so nice to deal with. Call Care answer our calls and direct them to the right person. We used to use an automated system but it was hopeless. They are really affordable and their operators are really friendly and professional. We wanted a local New Zealand Company and not a generic call centre.”
— Alex Mann | Big Boy Websites
It is an excellent service!
“The service from Call Care has been really good. It is an excellent service and if there has been any problems you can just call management and they sort so easily. They take care of my incoming calls and both text and email messages through. They do the job really well and have been with them for a long time. We have no need to go anywhere else. I think I found them on the net and haven’t regretted it. I would totally recommend them to others.”
— Graham Stewart | Grahams Painters
Their flexibility is impressive
“Been really happy with the service from Call Care. They have been dealing with our incoming calls, logging support tickets and handling emails for the last four years. Their immense flexibility really impresses us. Being able to do what we need very quickly. If there is ever an issue they address it quickly or if they see a potential issue they will highlight it. We chose them for their flexibility and their competitive pricing but also for their New Zealand presence. We wanted to maintain and respect our culture and business relationships here.”
— Ben Doige | Experieco
Helpful and easy to deal with
“The team at Call Care are helpful and easy to deal with. Call Care provide a valuable service in allowing our customers to make a personalised contact outside the standard operating hours of our customer service team. I don’t know why we went with Call Care but we have been with Call Care longer than I have worked here and that is 10 years!”
— William Smith | Euroquip Empowering Industries
They are flexible in their capacity!
“Excellent is the best way to describe our dealings with Call Care. They are flexible in their capacity to take on and they listen to our needs and come back with a resolution. We started back with them over 20 years ago and they handled our after hours calls but just recently now handle our calls 24/7. They have a really down to earth approach and they make sure they keep it simple. Why we stay with them is the cost they are very competitive and their can do approach. Nothing is a bother and their set up time is very quick. They are just so easy to deal with.”
— Jonathan Bolton | Contact Energy
Just genuine people
“Call Care are great. Really easy to get along with they are an extension of our staff. They take care of all our after hour calls and direct them to the outside of hours staff. Call Care are just genuine people. They make it easy. They have been part of our business for 20+ years and we have no need to look elsewhere”
— Scott MeDermid | Blenheim Toyota
We want our clients speaking to a real person!
“Call Care are very good. They are very responsive and responsible in the needs of our business. They are helpful and have great systems in place. I often get put thru to Call Care when I am ringing other businesses and I find it good to know that my clients are being treated with respect and in a friendly manner. They take care of our needs 24/7. If our phone lines get busy we don’t want our customers leaving a message we want them speaking to a real person. And Callcare provide that. I chose callcare because of how courteous friendly and obliging I found the company when I had been put thru to them when ringing my clients. It was the way I was treated that impressed me.”
— Terry Bolitho | Bolitho Property Management
Homegrown Kiwi touch!
“Call Care is exemplary! They are very professional and friendly. They are awesome to have as part of the team. They do the stuff I find difficult. They connect with people and make appointments there and then. Call Care have a real human and friendly approach. They have the home grown Kiwi touch which is why I chose them and continue to stay with them.”
— Chris Pegman | Chris Pegman Osteopath
They feel like part of our business
“Call Care has been very adaptable. They are wonderful to deal with, just very professional. We run a charter business so Call Care take our calls 24/7 and it is seamless. They are able to transfer the calls to managers, skippers or myself. They are part of our business even though we don’t share the same premises. They have great systems in place and if you need to make changes this is so easy. We have such a high regard for Steven and his team. We’ve used them since we went into business in 2007. A business we were contracted to recommended them to us and we haven’t looked back.”
— Milo Coldren | Gourmet Sailing
