With CallCare, your customers always reach a real person – not voicemail. Our professional NZ-based receptionists are available 24/7, making sure you never miss a call, even after-hours, on weekends or on public holidays. No more worrying about lunch breaks, sick days, or downtime. Just professional call handling that works around the clock.

We answer calls fast. Our average speed of answer is around six rings or less, thanks to enterprise-grade call routing and our local New Zealand based team of trained virtual receptionists

Yes. Around-the-clock answering is what we do best. Whether you want after-hours support, full 24/7 coverage, or weekend and public holiday answering, we’ve got you covered. No additional charges apply after hours.

Absolutely!  A huge benefit of using CallCare is that our team of virtual receptionists can handle multiple concurrent calls into your business. That means, instead of hearing an engaged tone when your line is busy, your callers will always hear a ring tone and their call will be answered. Many clients are surprised to learn how many calls they’ve been missing prior to having a virtual reception service. 

Absolutely. You can control which calls are sent to by adjusting your call forward settings. Set your phone to forward calls to us only when your phone line is busy, unanswered after a set time, or outside business hours. It’s a seamless way to ensure no call goes unanswered – even when you’re in a meeting or your receptionist is on a break, away sick or on holiday.

Yes, you can! CallCare offers monthly call allowances with no lock-in contracts. Whether you need short-term cover for a few days, a week or during a campaign, you can start and stop as needed.

We do. Our CallCare Lite service is a simple and affordable option for businesses that just need messages taken. We’ll answer with your preferred greeting, take a message, and send it to you via email or SMS.

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Yes. For plans that include call transfers, we can attempt to contact multiple staff in your preferred order. You can list an unlimited number of staff or departments as internal contact points and choose who we should contact in which scenarios. For important calls, you can nominate more than one staff member for us to try.