Problem: A small field services company was frequently out on customer sites and unable to answer calls when at a job. This meant customers calling about urgent matters, such as emergency repairs, couldn’t reach anyone immediately.
Action: The solution was to have calls diverted to CallCare, with urgent jobs either being paged directly or resulting in the caller being transferred to the company cell phone.
Result: For all non-urgent calls, messages are taken and either emailed, texted or paged to the company based on its preferences for different call types.
Does your field services company also need help with answering the phone?
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